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[SoporteTi]

Hi yesterday I purchased PHPVibe and i'm trying upload videos but I have a critical problem.

The upload appears to be ok, but when the upload finish and click on "Save" the video is not on the system, I looked in moderator menús, unpublished media etc etc but video do not exists and don't show on the Web Site.

But the video is on the server on the media folder... Need help to start using and migrating my YouTube Channel to my PHPVibe website.

[Bob.Weston]

Hi yesterday I purchased PHPVibe and i'm trying upload videos but I have a critical problem.

The upload appears to be ok, but when the upload finish and click on "Save" the video is not on the system, I looked in moderator menús, unpublished media etc etc but video do not exists and don't show on the Web Site.

But the video is on the server on the media folder... Need help to start using and migrating my YouTube Channel to my PHPVibe website.

Check your database and see if the videos you have uploaded are being inputted.
If table _videos is empty, something is going wrong with your connection to the database when uploading (could have something to do with the PHP settings)

If all that is fine I don't know.. what browser do you use? Maybe some ad blocking software installed?
Try a different browser and see.

As far as migrating your youtube channel, you can do that in moderator without uploading anything to the server.
You can do that under video importers/youtube automated and click on the tab import by user...

Bob

[SoporteTi]

Yes... in the _videos table not appears nothing.... Then.. I need to reinstall?

[SoporteTi]

But, if I upload de vídeo via FTP and then link to this, the video is working ok and it's show correctly.

[Bob.Weston]

If you uploaded on the website and it didn't work, that means POST command is not working and something is blocking that.
Did you try a different browser?

You cannot upload VIA FTP and expect the files to magically appear in your database or on the website for that matter.
You must upload them through the website using the upload function for it to appear on the site.

Bob

[SoporteTi]

When upload via FTP then i need to add via URL to the system, and then works ok. I revised the requeriments and all is ok... I don't know how to fix it, i'm Administrator and i don't know nothing about programming...

Sorry I'm spnaish.... don't speak english...

[Bob.Weston]

Like I said before, you do not need to upload via FTP.
You must upload through the website..

see the pictures attached for what I mean.. u click the upload button.. then upload video..when the next window opens (see second picture).. then u click where I put in red.. you select the file from your hard drive and upload.. when done, save it.. it will show in your database..

If you are already doing this and it is not showing.. maybe you have mod security installed or some other security blocking POST

you do not need to be a programmer for any of what I just explained.

[SoporteTi]

ok, I contacted with my dedicated server support to chek if have any block... exactly, what is I need to verify? sorry...

thank so much for all your help!, really thanks

[Bob.Weston]

tell them your problem and tell them to check if mod security is installed or some other security program is blocking you from uploading via php.

Did you even check the requirements page before purchasing?

[SoporteTi]

Yes, I check all requeriments, I have a dedicated server and I tell to my support team the changes I need, before I check this configurations through my WHM panel, and all it's ok.

I check de install instructions etc all the system apperas to be ok, but can't upload directly from Web, now I'm uploading the files with FTP.

You Can check my website on: http://videoteca.soporteti.net

[Bob.Weston]

I will sign up for an account and try a small test video

[Bob.Weston]

you have to allow me to upload or I cannot test

[SoporteTi]

Sorry, now I changed the permissions to upload, try it

[Bob.Weston]

I uploaded a small 6mb .mp4 file but it did not show.
There were no errors so it does not seem that something is blocking it.
Do you see it on your server in the media or rawmedia folders? Is called 10727449.mp4

In your WHM panel, scroll down to the plugins section on the left side (very last section).
In this section see if Mod Security is listed or not. If it is you can click on the link and it will show you what links are being blocked in the log.

If mod security is not installed I am not sure what else could be blocking.
On the other hand, if mod security were blocking the insertion into the database you would get an error.
Mario will have to help you if it is PHP related because I cannot help you with how this script works, I can only help you if it is a server side problem.

I will more than likely take some time here in the near future and enable mod security to make a set of rules that work with phpVibe because I have never ran a server without it, I just have the server my website is on off at the moment because I am still playing with phpVibe to get a good feeling of it.

Bob

[SoporteTi]

I see the video, that appears (two videos) on the video list, now i'm uploading videos thorugh FTP and the script works ok, now I will to try upload a video from virtual machine to test on a clean system without antivirus or firewall because i can't upload, but your videos are listed ok, only without thumb, now I'm trying to go out of YouTube and offer my users a new private learning platform (vídeotutorials).

Thanks a lot for your time and help, really, thanks thanks so much Bob...

[SoporteTi]

Your video don't appears because is in "unpublished" state, but your video is ok.. I think the problem is on my system... Now I go to test from other system.

[Bob.Weston]

Your video don't appears because is in "unpublished" state, but your video is ok.. I think the problem is on my system... Now I go to test from other system.

yes, it is your computer or browser.
It would not be your anti-virus, it could be an ad blocker creating a false positive.

What browser do you use? I use Firefox.

[Marius]

Hi, can you post an overview of the server's active/included modules?

[SoporteTi]

Hi again, I create another user and with this user I can upload the videos ok, but no with the moderator / root user....

Edited: No... the vídeo uploads but uploads with error, see this image

http://awesomescreenshot.com/0db3om6n50

[Marius]

What I see there is an ffmpeg problem.
What version are you using? Is it 1.0 or newer?

[SoporteTi]

What I see there is an ffmpeg problem.
What version are you using? Is it 1.0 or newer?

I'm managing the server through WHM and CPanel, can I find this info on this panels?

[Marius]

ffmpeg is external to whm. you won't find this in there.
Who installed it for you?
You can check the tester's output http://www.phpvibe.com/requirements/ (it should output all ffmpeg info)

[SoporteTi]

My support team install and manage all I need on the server side.

[Marius]

And they don't know if they've installed ffmpeg and which version?

[SoporteTi]

Yes they installed for me to run PHPVibe but don't tell me about the version... Now I send a new support request...